"Unable to lookup the database" - Error for inserting a file into survey

Hello @KaylaE ,

Could you please share more details on how you’re uploading your file and also screenshots of the error.

This is the error i receive.

I followed the steps from here:

https://www.qualtrics.com/support/survey-platform/survey-module/editing-questions/rich-content-editor/insert-a-downloadable-file/

To try to insert a file 

This doesn't seem to be a problem with your approach, but instead with the Survey Editor not being able to access the Library. Ideally it should resolve on its own, therfore I would recommend that you keep trying at regular intervals.

Also, do create a support ticket for this, as it's a Qualtrics backend issue. 

Hi are you still getting this error? I am also getting it, very frustrating.

Hi, Has this resolved for you? I am getting the same error message. 

Hi Cat. I resolved this by using my university account, didn’t realise I had to sign up using it. Hope that helps.

Hi, so I’m signed in with my university email account. Did it go away when you tried it later or did you have to change something?

I am signed in with my uni email. still same error. did any1 have a resolution?

Make sure you specifically type in the uni name. My uni had its own qualtrics page. 

Hi, I am having the sane issue. I am logged in through University, using my University email.