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Unsupported Survey Options - SkinType

  • Jun 25, 2024 11:34 AM UTC
  • 6 replies
  • 655 views

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I keep getting this error on the Online mobile app when I try and download the survey. I have gone through the information on mobile optimisation, and not sure what to do. Have changed the theme, to hopefully be more compatible.

 

Best answer by Nomiblum

Try to turn this off:

 

 

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6 replies

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  • Answer
  • Sep 5, 2025 2:35 PM UTC

Try to turn this off:

 

 


rochak_khandelwal
Level 5 ●●●●●
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​@ShazzaNM : hey, did it help?


PhilJohnston
Level 2 ●●
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  • Level 2 ●●
  • Jul 30, 2026 2:56 PM UTC

Try to turn this off:

 

 

As a Brand Admin for a university, I had a staff member experiencing this issue … your suggested solution worked perfectly when I was trying to assist them … thank you for posting it!

 


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  • Sep 21, 2026 3:00 AM UTC

Hi everyone, it does not work for me even after turning on the New survey taking experience. Is there any alternative I can try?


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Hi everyone, it does not work for me even after turning on the New survey taking experience. Is there any alternative I can try?

As what Nomiblum had mentioned, the New Survey Taking Experience should be turned off.

More information in documentation, including other possible features affecting offline app: Offline App Incompatible Features


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  • Sep 24, 2026 4:05 AM UTC

Hi everyone, it does not work for me even after turning on the New survey taking experience. Is there any alternative I can try?

As what Nomiblum had mentioned, the New Survey Taking Experience should be turned off.

More information in documentation, including other possible features affecting offline app: Offline App Incompatible Features

That's it. Thank you