User and/or email not recognized | XM Community
Skip to main content
Question

User and/or email not recognized

  • April 11, 2024
  • 2 replies
  • 63 views

Forum|alt.badge.img+1

When adding a workflow notification and adding my email, qualtrics automatically says that my email/user is not found.  How do I fix this?

2 replies

RickB
Level 4 ●●●●
Forum|alt.badge.img+22
  • Level 4 ●●●●
  • 128 replies
  • April 12, 2024

@Bienestar 

Is the email you enter linked to a Qualtrics-account?

With us Qualtrics can only find Qualtrics-accounts. 


Nanditha MM
Level 4 ●●●●
Forum|alt.badge.img+17
  • Level 4 ●●●●
  • 114 replies
  • April 12, 2024

Hi @Bienestar ,

 

Confirm that your email address is associated with an active Qualtrics user account. Sometimes, if your email address is not registered with Qualtrics or if there's an issue with your account, you may encounter this error. Contact Qualtrics support for assistance. They can provide resolve any backend issues related to your account.

 

Thank you!