I was looking through the Qualtrics help and wasn’t landing with this one and my tech team member who would work through this with me is out the rest of the week so I’m hoping someone here can help me get back on track!

I’m with a school district and we now use SSO.  We all have the same email domain.  We have community members that are part of different boards/committees and their email addresses are all sorts of different domains.

When we assign them by their email and assign a password, they keep getting an error message when trying to log in.  I can only assume it’s because we have gone SSO now?

Is there a work around to have these users also gain access to what we are trying to provide them?

Thanks for any insight!