Using unique embedded data: Will the opt-out function remove email addresses altogether? | XM Community
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Using unique embedded data: Will the opt-out function remove email addresses altogether?

  • June 29, 2021
  • 1 reply
  • 25 views
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I sent multiple survey links to one email address, differentiated by embedded data/identifiers. Can I opt them out of one of the surveys (via a specific identifier) or will the opt-out function remove their email address altogether? Thank you!

Best answer by AmaraW

If you haven’t already, we’d recommend reviewing the Q-Tip on this support page about Opt-Out Links to help you get started. If you still have questions after reviewing the linked support page, you'll want to reach out to the Support team, as they are best equipped to help answer questions and provide support! 😁

1 reply

AmaraW
Former XM Community Team Member
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  • AmaraW
  • Former XM Community Team Member
  • Answer
  • September 10, 2021

If you haven’t already, we’d recommend reviewing the Q-Tip on this support page about Opt-Out Links to help you get started. If you still have questions after reviewing the linked support page, you'll want to reach out to the Support team, as they are best equipped to help answer questions and provide support! 😁

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