Why are there more responses than results? | XM Community
Skip to main content
Question

Why are there more responses than results?

  • April 18, 2024
  • 1 reply
  • 365 views

Forum|alt.badge.img

I created a survey with one Rank Order question. The Results tab says there are 21 responses, but there are only 13 results. When I look at the Data & Analysis tab, it says there are 21 responses, but not all of them have any ranking (some have the numbers for the ranking on the side, but 8 of them don’t have any numbers.)

 

This survey is being used for voting, and I’m not sure how to count these. Did 21 people look at the survey, but only 13 clicked Submit? Did 21 people submit the survey, but 8 of them didn’t reorder the ranking options?

1 reply

MatthewM
Level 6 ●●●●●●
Forum|alt.badge.img+30
  • Level 6 ●●●●●●
  • 1084 replies
  • April 18, 2024

Hi. The first thing I would look at is the Survey Settings-->Responses tab. If incomplete responses are set to record within a short amount of time, that might be the reason why there are 8 empty responses.