Why can I not schedule a report email? | XM Community
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Why can I not schedule a report email?

  • January 12, 2023
  • 4 replies
  • 127 views

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When creating a report email I am unable to select save or send a test email. I have limited this down to the from and reply to email. These emails are already approved by the brand administrator to send out another survey of ours. Why won't it work?
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4 replies

MatthewM
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • 1084 replies
  • January 12, 2023

I think the Save button and Test Email buttons are not enabled until something is entered or selected in every field. The From, Subject, and Message fields must have text input, a contact list must be selected in the To field, and a Date and Time specified in the When field.


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  • Author
  • 3 replies
  • January 12, 2023

Report-Qualtrics-Experience-Management (2).pngHey MatthewM. Thanks for the response. I have everything filled out and still cant save or test.


MatthewM
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • 1084 replies
  • January 12, 2023

Almost everything; try specifying a time and see if it allows you to save. :)
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  • Author
  • 3 replies
  • January 12, 2023

You are a genius! Cant believe I missed that 😅