Why can't I find the "defaul choices" function? | XM Community
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Question

Why can't I find the "defaul choices" function?

  • August 31, 2024
  • 8 replies
  • 56 views

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I'm trying to set a default choice in my survey. I found information about this function on the support website, but I can't locate the corresponding tab on my survey building page. Does anyone know why this might be happening? I'd appreciate any insights. Thank you.

 

Support Page:

My page:

 

8 replies

chackbusch
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 415 replies
  • August 31, 2024

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  • Author
  • 4 replies
  • August 31, 2024

I’m trying to use this in “Matirx Table Qustion”, it should be compatible. But I cannot find this function.


chackbusch
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 415 replies
  • August 31, 2024

@Jesse526 Have you maybe already added it? Check if the icon is visible in the upper right corner of the question.

Does the issue persist when creating a new question? And also when using a different question type?

I am not aware of any user permission settings that manage access to default choices…

Best

Christian


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  • Author
  • 4 replies
  • August 31, 2024

@Jesse526 Have you maybe already added it? Check if the icon is visible in the upper right corner of the question.

Does the issue persist when creating a new question? And also when using a different question type?

I am not aware of any user permission settings that manage access to default choices…

Best

Christian

I created a new question and tried other question types. But I still cannot find the “default choice”  function :(


chackbusch
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 415 replies
  • August 31, 2024

@Jesse526 Unfortunately, I do not have any further idea at this point… It should also be compatible with all kind of projects.

The last thing I would probably try is creating a new project to test and clearing cache before reaching out to the technical support.

I also heard that some users complained about issues with editor in general due to some browser extensions. Maybe test different browser?

But maybe someone else has further ideas.

Best

Christian


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  • 319 replies
  • September 2, 2024

HI @Jesse526 ,

​​​​​My page:

 

Your screenshot doesn’t show the whole list of Question behaviors.

My apologies if I have mistaken but did you try scrolling down to check the list for default choices?

The number of options available in Question behavior may increase or decrease depending on their compatibility with the question involved.

 


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  • Author
  • 4 replies
  • September 2, 2024

HI @Jesse526 ,

​​​​​My page:

 

Your screenshot doesn’t show the whole list of Question behaviors.

My apologies if I have mistaken but did you try scrolling down to check the list for default choices?

The number of options available in Question behavior may increase or decrease depending on their compatibility with the question involved.

 

Thanks for your information. I got to know why. The default function is limited to the paid accounts.


Forum|alt.badge.img+1
  • Author
  • 4 replies
  • September 2, 2024

@Jesse526 Unfortunately, I do not have any further idea at this point… It should also be compatible with all kind of projects.

The last thing I would probably try is creating a new project to test and clearing cache before reaching out to the technical support.

I also heard that some users complained about issues with editor in general due to some browser extensions. Maybe test different browser?

But maybe someone else has further ideas.

Best

Christian

I got to know why recently. It’s because the default choice function is limited to the paid accounts. Anyway, thank you so much for your help.

 

Best,

Jesse