Can Qualtrics please go back to the old hold music for the Support line? | XM Community
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Can Qualtrics please go back to the old hold music for the Support line?

  • August 14, 2020
  • 2 replies
  • 8 views

moverson
Level 1 ●
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The old hold music was up-beat and unique. It was getting a bit old. The new music is soooo dull. It saps the energy right out of you!

2 replies

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • August 17, 2020

Hi moverson! We've sent this feedback over to the team in charge of the hold music! The good news is that we are launching a new phone experience that may alleviate some of your pain. Instead of you calling us and waiting on hold, you will fill out a form found in the Support Portal and we will call you when a support rep is available! Check out the How to Use Phone Support section on this page for more information! 🎵 📞


Is the track from the old hold music uploaded anywhere? I would love to listen to it for ambiance sound if possible. I loved the stats about honey during a zombie apocalypses and everything.