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Cannot upload offline app responses- SOS

  • November 28, 2018
  • 1 reply
  • 226 views
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Hello everyone, I have a rather desperate question. I am currently in Bolivia, conducting a study here and since yesterday the responses CANNOT BE UPLOADED. Troubleshooting proposed it may be because I need to update the app. However, given I am logged in with a single login account provided by my university user status, I am terribly afraid that in the process my data since the last upload may get lost. SOS Who knows something? Thanks in advance Lea

Best answer by LaurenK

Hi @LeaJS! In this case, I would highly recommend reaching out to our Support Team so they may further troubleshoot this with you!

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • December 4, 2018
    Hi @LeaJS! In this case, I would highly recommend reaching out to our Support Team so they may further troubleshoot this with you!
    L
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