Certain drop down menus and text box (single line entry and multi-line entry) are not showing up | XM Community
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Certain drop down menus and text box (single line entry and multi-line entry) are not showing up

  • September 18, 2020
  • 1 reply
  • 62 views
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When taking a survey on mobile (iPhones), certain questions' drop down menus or single and multiple entry text boxes are not showing up. The question text is showing up. The answer options seem "invisible," so if the question has been marked as one for which you have to force a response, then, because of the question's yellow error background, upon hitting "Next," you see that you didn't answer something.
Any thoughts?
We already tried fully deleting and re-adding questions. There does not seem to be a consistent pattern to this error, and these menus appear on tablets and computers.

Best answer by LaurenK

Hi divya_ramesh! If you have not yet already, we'd recommend reaching out to our Support team, as they are best equipped to help troubleshoot this specific setup! It sounds like there may be an issue relating to the theme you are using, but it is best to double check with our Support team on this one😀

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • October 2, 2020

    Hi divya_ramesh! If you have not yet already, we'd recommend reaching out to our Support team, as they are best equipped to help troubleshoot this specific setup! It sounds like there may be an issue relating to the theme you are using, but it is best to double check with our Support team on this one😀

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