Creating an approver based on individual responses | XM Community
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Creating an approver based on individual responses

  • November 26, 2019
  • 1 reply
  • 15 views

I'm trying to create a project that will submit an email to different administrators based on how respondents answer. I'm using a email trigger, but I am wondering if there is a way to send the original user a response back from the administrator. q1. Who is your admin a,b,c q2 What are you seeking approval for End survey trigger sent to Admin A, admin approves and send back to survey respondent

1 reply

npetrov937
Level 2 ●●
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  • Level 2 ●●
  • 124 replies
  • December 12, 2019
Hi, Using the Actions tab, you can customize the reply-to email, for example, so that when the admin receives the email, they can reply instantly to the participant's email. Is that what you were looking for? If not, perhaps you can elaborate? Hope that helps. Nikolay