This might be an issue to bring up to the Qualtrics Support team, but about 6 months ago the Custom From Email Address option disappeared from email triggers. We have an SPF record on our email server, and I checked with our IT to make sure that it was still there and valid.
Does anyone know what might have caused this change?
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Have you tried clicking the "Show Advanced Options button in the bottom left corner of the distribution setup?
> @AnthonyR said:
> Have you tried clicking the "Show Advanced Options button in the bottom left corner of the distribution setup?
Can you please send a screenshot? I'm not seeing "Show Advanced Options" in the email trigger.
> Have you tried clicking the "Show Advanced Options button in the bottom left corner of the distribution setup?
Can you please send a screenshot? I'm not seeing "Show Advanced Options" in the email trigger.
> @Clint said:
> > @AnthonyR said:
> > Have you tried clicking the "Show Advanced Options button in the bottom left corner of the distribution setup?
>
> Can you please send a screenshot? I'm not seeing "Show Advanced Options" in the email trigger.
My mistake, you are correct it is missing. I was looking at the wrong area. Definitely worth a support call!
> > @AnthonyR said:
> > Have you tried clicking the "Show Advanced Options button in the bottom left corner of the distribution setup?
>
> Can you please send a screenshot? I'm not seeing "Show Advanced Options" in the email trigger.
My mistake, you are correct it is missing. I was looking at the wrong area. Definitely worth a support call!
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