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Customise message for expired links

  • November 25, 2020
  • 3 replies
  • 294 views
G
Level 2 ●●
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Hello guys,
Is there any way I can customise the message for expired links (particularly for generated personal links) ?
E.g. Your session has expired ......
Please help.
Thanks,
Gilles

Best answer by ClairJ

Hi @Gilles, I think the feature you want is under Survey Options -> Inactive Surveys -> Custom Inactive Survey Message
You'll have to first create the message in your library: Library -> Messages Library -> New Message
For personalized links, I'd also update the message under Survey Options -> Survey Protection -> Show a custom message when a respondent revisits a previously completed link.

W

3 replies

ClairJ
Level 4 ●●●●
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  • ClairJ
  • Level 4 ●●●●
  • Answer
  • December 1, 2020

Hi @Gilles, I think the feature you want is under Survey Options -> Inactive Surveys -> Custom Inactive Survey Message
You'll have to first create the message in your library: Library -> Messages Library -> New Message
For personalized links, I'd also update the message under Survey Options -> Survey Protection -> Show a custom message when a respondent revisits a previously completed link.

G
L
L

I would also ask that we do this for expired 2 way SMS surveys as well.

chaz
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  • chaz
  • December 15, 2022

I was not able to find the following suggestion from Clair J made in December 2020
"For personalized links, I'd also update the message under Survey Options -> Survey Protection -> Show a custom message when a respondent revisits a previously completed link."
Has the Survey Options tab been revised so Survey Protection is no longer available?

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