Does anyone know how long a survey can be opened in a browser before it times out? | Experience Community
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JoseS
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1 year ago
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Does anyone know how long a survey can be opened in a browser before it times out?

  • Mar 25, 2020 2:39 PM UTC
  • 3 replies
  • 876 views
MikeB
Level 1 ●
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I have customers saying that they get timed out of the survey. Is there a default time out setting?

Best answer by MikeB

Qualtrics support says that this is actually controlled by the browser and has nothing to do with Qualtrics. Each browser has different time out settings.
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    3 replies

    MikeB
    Level 1 ●
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    • MikeB
    • Author
    • Level 1 ●
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    • Mar 26, 2020 5:51 PM UTC
    Qualtrics support says that this is actually controlled by the browser and has nothing to do with Qualtrics. Each browser has different time out settings.
    Koni
    • Koni
    • Mar 6, 2021 3:35 AM UTC

    Which browsers time out quickly?

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    • ahmedA
    • Level 7 ●●●●●●●
    • Mar 6, 2021 3:51 AM UTC

    Theoretically a cookie can live for quite a long time, like 3000. However, Qualtrics Support is not disclosing everything here, because the server usually sends an expiration date of the cookie.
    From the little digging around that I've done with the cookies, it appears that Qualtrics sets the life of a cookie to be 6 months, for a survey that doesn't have a close date..

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