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embedded data source of responses

  • September 17, 2020
  • 1 reply
  • 19 views
G

Hi all,
I wanted to monitor the source of the responses we receive for our survey. I used set embedded data option in the survey flow
and typed
Source= Facebook
Source= Twitter
When I downloaded responses on the excel it was working smoothly at first but now all responses we got look like coming from Twitter and I am sure they are not. (I filled the survey using the link for Facebook, but still appeared as Twitter on the Excel)
Any ideas on how to solve it ?
Many thanks,
Gozde

Best answer by LaurenK

Hi gozde! It sounds like you may need to add Branch Logic to your Survey Flow to ensure the correct Source embedded data field is being set. If you need any help setting this up or have any additional questions, be sure to reach out to our wonderful Support team, as they are best equipped to help!

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • October 2, 2020

    Hi gozde! It sounds like you may need to add Branch Logic to your Survey Flow to ensure the correct Source embedded data field is being set. If you need any help setting this up or have any additional questions, be sure to reach out to our wonderful Support team, as they are best equipped to help!

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