Error on email distribution quantity limited to 10 emails is incorrect, I've only sent a test twice | XM Community
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Error on email distribution quantity limited to 10 emails is incorrect, I've only sent a test twice

  • November 1, 2018
  • 4 replies
  • 127 views
A
"Your email distribution cannot be sent at this time. You are currently allowed to send 10 emails per week. Please contact your account representative to increase this limit ." This is an error msg. I receive, the problem that have only sent myself and another person a TEST email twice. What's happening?

Best answer by LaurenK

Hey @AGP! For a question such as this, we would recommend reaching out to our Support Team, as they will be able to dive deeper into your permissions and account details.

    4 replies

    PeeyushBansal
    Level 6 ●●●●●●
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    • PeeyushBansal
    • Level 6 ●●●●●●
    • November 1, 2018
    You can go under settings and check account usage !
    Best Regards, Peeyush
    A
    A
    • AGP
    • Author
    • November 1, 2018
    My page doesn't reflect it. Is this under account settings?
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    • AGP
    • Author
    • November 1, 2018
    Never mind---I see it now, but it shows I've only sent two emails went out--hence my question.
    LaurenK
    Former XM Community Team Member
    Forum|alt.badge.img+13
    • LaurenK
    • Former XM Community Team Member
    • Answer
    • November 1, 2018
    Hey @AGP! For a question such as this, we would recommend reaching out to our Support Team, as they will be able to dive deeper into your permissions and account details.
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