Error when editing translation of the survey (German) with the RCE | XM Community
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Error when editing translation of the survey (German) with the RCE

  • March 17, 2020
  • 2 replies
  • 5 views

Hello, I am trying to work on the translation of my survey manually which also includes the integration of hyperlinks. Every time when I open the Rich Content Editor in the translation the website gets frozen/breaks down and I cannot do any edits anymore. That happened several times today. So, currently, I need ages to integrate one hyperlink into the translation which should usually not take longer than 10 seconds. I checked my internet connection and this works fine, so this cannot be the cause. Has anyone else the same problem? And maybe even more important: has anymore an idea how to solve this and how to make the editing in my translations incl. hyperlinks? Thanks in advance :-)

2 replies

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • 6083 replies
  • March 17, 2020
Edit content that contains html in html (aka source) mode. The rich content editor adds html (often a lot more than actually needed), which is probably what is causing the problem. It probably also has something to do with how the hyperlinks are formatted.

  • Author
  • 1 reply
  • March 17, 2020
Thanks, TomG. The support service mentioned that the reason might be rather based on my account and the features which I can use or cannot use. Nevertheless, it worked somehow before. I will try to work around that problem.