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Export data

  • November 21, 2019
  • 3 replies
  • 222 views

Hi there, I'd like to export the response data from my survey. However, when I try to open the file I get the message: "Windows cannot complete the extraction. The destination file could not be created" What can I do about it? Thank you very much in advance for your help! Kind regards, Ilay

3 replies

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • November 21, 2019
Seems like it might be an issue with handling of zip files on your browser or computer. Try unchecking the compress option when you download.

  • December 9, 2020

I do not see an option to uncheck on compression. I tried .csv, .xlsx. and .xml options and none of them work.
With the legacy format (that actually works) going away, I need to solve this problem.


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  • Level 7 ●●●●●●●
  • December 9, 2020

JRH Its under "More Options". Bottom left corner of the pop-up when you select export data.