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File Upload Delete option for respondent

  • July 20, 2020
  • 4 replies
  • 213 views

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I have a file upload question in my survey. I noticed that there is no option to delete/remove a file once its uploaded. The respondent can replace the file upload but cannot remove it.
What will be the solution to this?

Best answer by LaurenK

Hi pSarma! Current functionality does not allow for users to delete/ remove a file once it's uploaded. To voice your opinion about this and help get it in front of our Product Management team, please be sure to upvote this product idea!

4 replies

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • Answer
  • August 4, 2020

Hi pSarma! Current functionality does not allow for users to delete/ remove a file once it's uploaded. To voice your opinion about this and help get it in front of our Product Management team, please be sure to upvote this product idea!


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  • August 20, 2025

It appears that the product idea forum linked in the first comment is now offline, but the need for users to delete a file they’ve uploaded before submitting the form is still a need.

 

We’re considering a workaround of adding text saying “It’s not possible to delete a file once attached. If you need to delete a file, you can upload a different file instead.” but that feels overly confusing and “hacky”.


Tom_1842
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • August 20, 2025

@greggles Try using the New Survey Taking Experience, which supports removing an uploaded file for the File Upload question. If using other layouts, the respondent would need to replace the uploaded file.


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  • August 20, 2025

Thanks for that pointer. I’ll investigate which surveys we’re using.