Has anyone taken the time to make a survey fully WCAG 2.0 AA compliant? | XM Community
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Has anyone taken the time to make a survey fully WCAG 2.0 AA compliant?

  • December 1, 2017
  • 10 replies
  • 315 views
Clint
Level 2 ●●
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So, I created a web accessibility survey where individuals could watch videos to learn key concepts and then answer questions on those topics (quiz). I have learned through this experience that the "Check Survey Accessibility" does not check against WCAG 2.0 AA. I sent this survey out to our Web Accessibility Committee, and the first thing that was brought up is how it fails meeting the standard. "Powered by Qualtrics" in the lower right doesn't meet contrast ratio requirements, progress bar issues, and missing form element labels just to name a few. Does any one have examples of creating a survey that meets WCAG 2.0 AA 100%? Any tricks besides doing a lot of display:none for trouble elements in CSS?

Best answer by AmaraW

Hi everyone! I just wanted to update you on Qualtrics' accessibility progress. Qualtrics is committed to accessibility and is WCAG 2.0AA compliant, as explained on this resource! Check out this support page for information on the WCAG 2.0AA compliant questions that Qualtrics offers. If you still have questions after reviewing the linked resources, you’ll want to reach out to the Support team, as they are best equipped to help answer questions about making your survey accessible and provide support! 😀

    10 replies

    AnthonyR
    Level 4 ●●●●
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    • AnthonyR
    • Level 4 ●●●●
    • December 2, 2017
    I have explored options for this before, but never got around to full implementation. I would love to see a default "compliant" theme available.
    S
    • sbrons1
    • December 13, 2017
    I'd also be very interested in learning more about such an effort.
    L
    Level 3 ●●●
    Forum|alt.badge.img+14
    • Linda_charlton
    • Level 3 ●●●
    • December 18, 2017
    I'd also be very interested in learning more... since we are pushing all compliant for dis aiblities
    Clint
    Level 2 ●●
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    • Clint
    • Author
    • Level 2 ●●
    • January 24, 2018
    @Emily & @Tyler - Is there any way that one of the "50 hands-on training workshops" at this year's summit could address this web accessibility issue? Or could I work with a Qualtrics expert at summit until we absolutely have a theme and a strategy that nails WCAG 2.0 AA for the time being? I'll be bringing this up with our rep as well as all of our web assets must meet this standard moving forward which includes 3rd party applications/SAAS like Qualtrics.
      Emily
      Qualtrics Employee
      Forum|alt.badge.img+7
      • Emily
      • Qualtrics Employee
      • January 25, 2018
      > @Clint said: > Is there any way that one of the "50 hands-on training workshops" at this year's summit could address this web accessibility issue? Or could I work with a Qualtrics expert at summit until we absolutely have a theme and a strategy that nails WCAG 2.0 AA for the time being? > > I'll be bringing this up with our rep as well as all of our web assets must meet this standard moving forward which includes 3rd party applications/SAAS like Qualtrics. Great question! While we will not have a workshop on this topic and don't guarantee that you would be able to have access to an expert for enough time to make a complete WCAG 2.0 AA compliant survey, I highly recommend working with your Client Success Representative or Account Executive to do this. Both of them should be able to help you fully resolve this issue!
        Karvida
        Level 1 ●
        Forum|alt.badge.img+4
        • Karvida
        • Level 1 ●
        • February 12, 2020
        Just saw a WCAG 2.0 compliant default template added to a competitors product. Is this feature now standard on Qualtrics as well?
          D
          Level 1 ●
          Forum|alt.badge.img
          • deutchma
          • Level 1 ●
          • February 12, 2020
          We have done a lot of work trying to get there and have asked Quatlrics to make changes. We are still waiting on changes. In the meantime we created this page to help educate users. https://oit.colorado.edu/services/business-services/qualtrics/accessibility We have blocked the user of inaccessible question types and have an exception process in place. We are not able to block Likert Matrix questions and wish they would make them accessible. Our researchers rely heavily on this question type. I hope this website is helpful.
            D
            • DanLeech
            • August 27, 2021

            Thanks for an excellent resource deutchma.
            We're trying to customize a survey to improve accessibility but are unable to address some errors. In particular duplicated empty label tags and the use of multiple aria-described by id's without a target value.
            These look like easy fixes. I believe we need Qualtrics to address these though?
            Example duplicated empty label:




            Label text



            Example missing target for aria-describedby:
            'aria-describedby="QID42-RemainingChars QR~QID42~VALIDATION"'

              L
              Level 3 ●●●
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              • Linda_charlton
              • Level 3 ●●●
              • September 10, 2021

              deutchma
              My work around for matrix is to use side by side question using only one column.
              Also, I just found if you click the check box to make the questions mobile friendly it makes is questions not accessible. It is in their support page.

                AmaraW
                Former XM Community Team Member
                Forum|alt.badge.img+48
                • AmaraW
                • Former XM Community Team Member
                • Answer
                • September 10, 2021

                Hi everyone! I just wanted to update you on Qualtrics' accessibility progress. Qualtrics is committed to accessibility and is WCAG 2.0AA compliant, as explained on this resource! Check out this support page for information on the WCAG 2.0AA compliant questions that Qualtrics offers. If you still have questions after reviewing the linked resources, you’ll want to reach out to the Support team, as they are best equipped to help answer questions about making your survey accessible and provide support! 😀

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