How do you see which respondent said what? | XM Community
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How do you see which respondent said what?

  • October 10, 2019
  • 3 replies
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We have a project that was distributed with an email list to a targeted group of respondents, and I need to connect the respondent to the response. When we export the data, it says the respondent information is omitted for privacy, but we did not communicate this project as anonymous. Help?

Best answer by JennyH

Thanks @ClairJ! Turns out the project owner didn't have the right permissions and we got it fixed. Thank you! 😃

3 replies

ClairJ
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  • 218 replies
  • October 10, 2019
Sounds like you have the Anonymize Responses setting turned on. I'm not sure if you will be able to retrieve that information if you turn it off after you've collected data, but it's worth a try. Go to Survey > Survey Options > Survey Termination > Anonymize Response > uncheck this setting

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  • October 10, 2019
Thanks @ClairJ! Turns out the project owner didn't have the right permissions and we got it fixed. Thank you! 😃

ClairJ
Level 4 ●●●●
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  • Level 4 ●●●●
  • 218 replies
  • October 10, 2019
@JennyH good to know! Thanks for the update, and glad you got it sorted.