How to edit the email that notify the Owner when a ticket is created? | XM Community
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How to edit the email that notify the Owner when a ticket is created?

  • May 15, 2020
  • 1 reply
  • 157 views
A

Hello! I need to edit the email that Ticket Owner receives, when a Ticket is created.
In atachment is the exemple. In red is the "name" I want to change, but there is other changes too...Someone knows how can we do that?
email tkt.jpg

Best answer by PraDeepKotian_XM

HI Alessandra
Just like to suggest you the approach wherein you can use email task along with ticket task (uncheck the email notify in ticking task to avoid multiple emails). In email task it allow you to put all the tickets data along with your own email content.
Here is the support page of email task: https://www.qualtrics.com/support/survey-platform/actions-module/email-task/

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1 reply

PraDeepKotian_XM
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  • PraDeepKotian_XM
  • QPN Level 5 ●●●●●
  • Answer
  • May 19, 2020

HI Alessandra
Just like to suggest you the approach wherein you can use email task along with ticket task (uncheck the email notify in ticking task to avoid multiple emails). In email task it allow you to put all the tickets data along with your own email content.
Here is the support page of email task: https://www.qualtrics.com/support/survey-platform/actions-module/email-task/

rondev
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