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Identifying conditional questions that are not asked in the body of a 'Send Email' action
When a customer responds to our survey, it triggers an action to send an email to the appropriate store. In the body of the email I have piped in the question text and question response, for ALL questions. Some of those questions have display logic behind them and therefore may not be displayed. Our stores can't determine whether the question wasn't asked or if the customer ignored the question. Is it possible to either exclude those questions in the body of the email, or show something like 'Not displayed'?
Best answer by PeeyushBansal
You can do so using embed variable, create embed variabe and punch not displayed or skipped if it is actually skipped and otherwise store the actual answer and use this variable in your trigger email for piping purpose.
+43You can do so using embed variable, create embed variabe and punch not displayed or skipped if it is actually skipped and otherwise store the actual answer and use this variable in your trigger email for piping purpose.
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