Is it possible to customize opt-out confirmation page | XM Community
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Is it possible to customize opt-out confirmation page

  • February 19, 2021
  • 4 replies
  • 348 views

ElieD
QPN Level 4 ●●●●
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  • QPN Level 4 ●●●●

As the title says : I want to customize the opt-out confirmation with the name or logo of my company.
Is there a way to do that in this page ?
image.png

Best answer by MatthewM

If your organization has a brand admin, reach out to that person; they should be able to customize the messages in XM Directory.
image.png

4 replies

MatthewM
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • Answer
  • February 19, 2021

If your organization has a brand admin, reach out to that person; they should be able to customize the messages in XM Directory.
image.png


ElieD
QPN Level 4 ●●●●
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  • Author
  • QPN Level 4 ●●●●
  • February 22, 2021

MatthewM
Great !
I'm the good person, so !

But not sure I've done the good thing because I don't see any difference. Do I need to send new invitations too ?

Here is my message :
image.png
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And my config :
image.png


MatthewM
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • February 22, 2021

Glad you found the right person to customize these messages. :)
I don't have personal experience with customizing them, but you may need to send a new test invitation to see if the custom message appears then.


ElieD
QPN Level 4 ●●●●
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  • Author
  • QPN Level 4 ●●●●
  • February 22, 2021

It works with a new test.

Thanks a lot !