Is it possible to customize opt-out confirmation page | XM Community
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Is it possible to customize opt-out confirmation page

  • 19 February 2021
  • 4 replies
  • 203 views

Userlevel 6
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  • QPN Level 4 ●●●●
  • 121 replies

As the title says : I want to customize the opt-out confirmation with the name or logo of my company.
Is there a way to do that in this page ?
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Best answer by MatthewM 19 February 2021, 23:12

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4 replies

Userlevel 7
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If your organization has a brand admin, reach out to that person; they should be able to customize the messages in XM Directory.
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Userlevel 6
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MatthewM
Great !
I'm the good person, so !

But not sure I've done the good thing because I don't see any difference. Do I need to send new invitations too ?

Here is my message :
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And my config :
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Userlevel 7
Badge +30

Glad you found the right person to customize these messages. :)
I don't have personal experience with customizing them, but you may need to send a new test invitation to see if the custom message appears then.

Userlevel 6
Badge +37

It works with a new test.

Thanks a lot !

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