We are experiencing an odd problem with surveys in that after surveys are taken by clients, suddenly the survey locks up and we have tried to repeat it standing there but cannot do it. Of course the location is never close by but I was wondering what we might try to resolve this situation.

@Melody - Sorry to hear that you are having issues with the Offline App! If this is something that you are still experiencing, we'd recommend that you reach out to our support team to help get to the bottom of this.

@Melody are you using the Offline App at this kiosk location to gather your data?

Is there a number limit on surveys using a kiosk before the survey locks?

Is there a number limit on surveys using a kiosk before the survey locks? | Experience Community

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