We are experiencing an odd problem with surveys in that after surveys are taken by clients, suddenly the survey locks up and we have tried to repeat it standing there but cannot do it. Of course the location is never close by but I was wondering what we might try to resolve this situation.
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@Melody are you using the Offline App at this kiosk location to gather your data?
Yes we are. That was one thing we got from Qualtrics when we started this project.
@Melody - Sorry to hear that you are having issues with the Offline App! If this is something that you are still experiencing, we'd recommend that you reach out to our support team to help get to the bottom of this.
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