Is there a way to use the meta data to stop folks from completing survey on a mobile device? | XM Community
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Is there a way to use the meta data to stop folks from completing survey on a mobile device?

  • October 8, 2019
  • 4 replies
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I have a survey that needs to be seen on a larger screen and I would like to be able to screen out those who are on mobile devices. Is there a way to use the Browser Meta Info - Operating System or Browser Meta Info - Browser data to send iPhones and other mobile devices to the end of the survey with survey flow?

Best answer by Akdashboard

Yes. In your survey flow, create branching logic that says "If Device Type is Mobile" branch to End of Survey block. You will want this to be at the very top of your survey flow, before any survey blocks. In the End of Survey block you can delete these surveys so they aren't recorded and create a custom message directing them to take the survey on a non-mobile device.

4 replies

Akdashboard
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  • October 8, 2019
Yes. In your survey flow, create branching logic that says "If Device Type is Mobile" branch to End of Survey block. You will want this to be at the very top of your survey flow, before any survey blocks. In the End of Survey block you can delete these surveys so they aren't recorded and create a custom message directing them to take the survey on a non-mobile device.

  • Author
  • 3 replies
  • October 8, 2019
Thanks! I've never seen this option before! mea culpa. Thanks so much.

Akdashboard
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  • October 8, 2019
> @Rivermaker said: > Thanks! I've never seen this option before! mea culpa. Thanks so much. Happy to help! FYI - device type is a default option choice in the branching logic. !

  • Author
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  • October 8, 2019
Thanks again. Most appreciated.