No option for raw data export, only import | XM Community
Skip to main content
Question

No option for raw data export, only import

  • May 9, 2020
  • 4 replies
  • 33 views

Hi,
In the guidance for exporting response data, there is a Export & Import function in Data section of the Data & Analysis tab.
image.pngHowever, my survey only has Import function as you can see below and therefore I can only download reports of the response data, not the raw data. Does anybody know how to fix this as I need raw data in CSV format?
Many thanks,
Marie
image.png

4 replies

rondev
Level 6 ●●●●●●
Forum|alt.badge.img+22
  • Level 6 ●●●●●●
  • May 9, 2020

If this is a shared survey or you are a collaborator then check if you are allowed with this permission. Else ask your brand administrator to grant this permission of exporting data.


  • Author
  • May 11, 2020

But I'm the creator


rondev
Level 6 ●●●●●●
Forum|alt.badge.img+22
  • Level 6 ●●●●●●
  • May 11, 2020

Check with your brand administrator, if this permission is granted to your account.


  • September 12, 2021

What is brand administrator?