Obtaining IP addresses with Anonymize option selected | XM Community
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Obtaining IP addresses with Anonymize option selected

  • July 27, 2020
  • 1 reply
  • 141 views
B

Hi,
my survey has been closed already, and only later I learned that I will also need to provide IP address to make sure that I received no more then one response per survey respondent. Since I checked earlier the option to anonymise responses, I wanted to ask whether there is still any chance that I can get IP adress?

Thanks!

    1 reply

    ChristianB
    Qualtrics Employee
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    • ChristianB
    • Qualtrics Employee
    • July 29, 2020

    Hi barbara_1301! According to our support page on Anonymizing Responses, the only way to recover the IP address data is in the case that the Anonymize Responses setting was turned on after the responses were collected.
    If this is the case, I'd recommend reaching out to our Support team for further assistance, as they are best equipped to handle an issue like this!

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