I agree, there is a disconnect between the first sentence and the question, which causes the former to be misleading to the test taker. Qualtrics should either revise scores to accept 4 as a valid answer, or throw out the results of this question from the calculation of test scores entirely.

Hi all! I've gone ahead and passed this along to our Certification team, and they will re-evaluate the question and edit, as needed. In the future, if you have any feedback about the certification courses, be sure to use the feedback tab found on the right side of Basecamp, as that feedback will go directly to the Certification team!

LaurenK thank you!
i find the Feedback tab used in the basecamp not really serving the purpose. It asked about overall satisfaction, then the main purpose of visit (where certification is not even mentioned), then asking if I was able to find what I was looking for and if I am planning on returning. I find it really unusable for the purpose of addressing issues like above, or a great amount of misspells in the text.
I was much more satisfied with the old version of the certification and to me this one is a bit of a raw product.