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JoseS
Administrator
1 year ago
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Personalized multi-channel distribution

  • Oct 20, 2020 1:09 PM UTC
  • 3 replies
  • 113 views
Radam
Level 4 ●●●●
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  • Radam
  • Level 4 ●●●●

I have a contact list with user's email and mobile phone number. I would like for the user to only be able to compete the survey once. Is there a way using Qualtrics distributions to distribute to both email and SMS, with reminders, and have the link only work once? For example if I receive the both the email and SMS, click the link in the SMS and complete the survey, if I then click the email link I'll get a message that I already completed the survey?

Thank you!

Best answer by NickAnderson

Hi Radam! If you have not yet already, I’d recommend posting this in our Product Ideas category, as it is a feature not already developed by our team. If you’re not sure how to post your idea, check out our Ideation Guidelines and our Policy & Procedures!

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    3 replies

    Marti
    QPN Level 2 ●●
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    • Marti
    • QPN Level 2 ●●
    • Oct 21, 2020 3:23 PM UTC

    This would be SUPER helpful!!

    NickAnderson
    Qualtrics Employee
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    • NickAnderson
    • Qualtrics Employee
    • Answer
    • Nov 21, 2020 12:37 AM UTC

    Hi Radam! If you have not yet already, I’d recommend posting this in our Product Ideas category, as it is a feature not already developed by our team. If you’re not sure how to post your idea, check out our Ideation Guidelines and our Policy & Procedures!

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      • thmpsne
      • Mar 12, 2021 2:30 AM UTC

      My organisation was incredibly disappointed to learn that the distribution methods do not work together. It's very frustrating, and now the only "workaround" is to upload a new contact list (which creates its own problems as then there is more than 1 unique link for the same respondent - and we track our respondents to then match to demographics held in our own systems). This problem was very surprising to us, as Qualtrics is generally very intuitive and integrated within itself. This should certainly be fixed! There is little to no incentive to use the SMS Distribution feature now, until it is integrated with the Email Distribution.

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