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Problem with users on a Mac?

  • July 1, 2020
  • 1 reply
  • 110 views
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We have a simple 4-question survey. Some users on a Mac are saying that they completed the survey, but they aren't receiving the confirmation email from Qualtrics and they data isn't showing up at all. We have over 500 responses since yesterday, so the survey is definitely working, but there seems to be a problem with Mac users. Any clues?

Best answer by LaurenK

Hi Shelly_Geasler - this sounds like a very unique issue localized to your specific survey! If you have not yet already, we'd highly recommend reaching out to our Support team, as they are best equipped to troubleshoot and find a root cause of this issue. 😊

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • July 14, 2020

    Hi Shelly_Geasler - this sounds like a very unique issue localized to your specific survey! If you have not yet already, we'd highly recommend reaching out to our Support team, as they are best equipped to troubleshoot and find a root cause of this issue. 😊

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