Proxy or Log In As missing from ADMIN USERS | XM Community
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Proxy or Log In As missing from ADMIN USERS

  • February 21, 2020
  • 2 replies
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AMLS
Level 1 ●
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  • Level 1 ●
  • 21 replies
Hi all! I recently noticed (and reported to my customer success rep) that the log in as or proxy function is missing when I go into ADMN --- USERS tab. I've included a screen shot. Does anyone know where this moved to? Or how we are able to do this? I'm hoping this function is not going away. I use it ALL the time. ! Any assistance is appreciated.

Best answer by AMLS

Thanks Matthew.....Seems it was a system-wide issue for certain brand accounts. It's been corrected. Thanks!

2 replies

MatthewM
Level 6 ●●●●●●
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  • 1084 replies
  • February 24, 2020
Hi @AMLS , That's odd. I still have the Login link for each user in my enterprise account, so I'm not sure what happened in your case but it looks like a technical problem in Qualtrics. I would reach out to Support and your Customer Success rep for help.

AMLS
Level 1 ●
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  • Author
  • Level 1 ●
  • 21 replies
  • Answer
  • February 24, 2020
Thanks Matthew.....Seems it was a system-wide issue for certain brand accounts. It's been corrected. Thanks!