Questions in block not visible for editting | Experience Community
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JoseS
Administrator
1 year ago
Solved

Questions in block not visible for editting

  • Oct 12, 2018 8:22 PM UTC
  • 6 replies
  • 254 views
The questions in my block have gone missing. When I expand the block, the first three 3 questions are shown and able to be edited. When I collapse the block, it shows that there are 11 questions in the block. When I preview the survey, all 11 questions are previewed in that block. Does anyone have an idea what is going on here, and how I can get these other questions viewable to be edited?

Best answer by LaurenK

Hi @jvallino! This sounds like a question that would best be handled by our Support Team. Feel free to reach out to them so they can further troubleshoot this with you!
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    6 replies

    @jvallino this happens to me occasionally and I find refreshing my account tends to set things right. If you click on the little person icon in the top right of the Qualtrics interface it will give you the option to refresh.
    • jvallino
    • Author
    • Oct 12, 2018 11:56 PM UTC
    Refreshing my account did not fix it for me.
    PeeyushBansal
    Level 7 ●●●●●●●
    Forum|alt.badge.img+52
    • PeeyushBansal
    • Level 7 ●●●●●●●
    • Oct 13, 2018 2:53 AM UTC
    Search remaining questions via search and replace and check if you can see them. Try to logout and login again and also check your survey flow.
    Best Regards, Peeyush
    LaurenK
    Former XM Community Team Member
    Forum|alt.badge.img+13
    • LaurenK
    • Former XM Community Team Member
    • Answer
    • Oct 15, 2018 9:53 PM UTC
    Hi @jvallino! This sounds like a question that would best be handled by our Support Team. Feel free to reach out to them so they can further troubleshoot this with you!
      Forum|alt.badge.img+1
      • lhebb
      • Dec 4, 2018 2:24 PM UTC
      This is now happening to me, refreshed, logged in and out, etc. to no avail. What ended up helping you jvallino?
      • msayli
      • Dec 4, 2018 2:43 PM UTC
      I am experiencing the same problem today. I managed to see the questions within a Block by clicking on the Block options on the corner of the Block and selecting "collapse questions". This gives a list of the questions and allows you to edit by clicking one question at a time. However, it seems like a temporary solution. As once you log out and log back in, you have to repeat the same.
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