Reset completed anonymous survey so I don't receive "You have either already completed the survey.." | XM Community
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Reset completed anonymous survey so I don't receive "You have either already completed the survey.."

  • April 21, 2020
  • 2 replies
  • 132 views
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I created and published an anonymous survey. I had 3 people on my team try it out. Next, I want my larger team to try the same survey, which INCLUDES the original 3 people. However, when the original 3 people launch the same survey they get a message "You have either already completed the survey or your session has expired."
How do I reset an anonymous survey so people who tested it in the past can test it again?
Also, the root cause is not the same as this post:
https://www.qualtrics.com/community/discussion/63/getting-you-have-either-already-completed-the-survey-or-your-session-has-expired-why
Thanks.

Best answer by rondev

Ask them to try in incognito mode of the browser.

    2 replies

    rondev
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    • rondev
    • Level 6 ●●●●●●
    • Answer
    • April 21, 2020

    Ask them to try in incognito mode of the browser.

    Ron Dev (DM for any request. XM Technology Consultant, surveysolution.in)
      C
      • Craig123
      • Author
      • April 21, 2020

      Thanks, this seems to resolve the problem.

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