Respondents are seeing an old version of the survey | XM Community
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Respondents are seeing an old version of the survey

  • November 10, 2017
  • 1 reply
  • 864 views

Dax
Qualtrics Employee
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  • Qualtrics Employee
  • 23 replies
Today I made some edits (added questions) to a survey I distributed last week. However, the respondents that I've talked to since making the changes are still seeing the old version of the survey. What is going on?

Best answer by AnneG

I wonder if it is possible that the people emailing you had already clicked in to (i.e. started but not submitted) the survey? Once someone has started a survey they will continue to see the version of the survey that they originally saw.

1 reply

AnneG
Level 3 ●●●
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  • Level 3 ●●●
  • 49 replies
  • Answer
  • November 13, 2017
I wonder if it is possible that the people emailing you had already clicked in to (i.e. started but not submitted) the survey? Once someone has started a survey they will continue to see the version of the survey that they originally saw.