Solved
Scoring anomaly: question block duplication
When trying to set up multiple scoring categories in a survey I am working on, I have found that the question block that is being used for the survey duplicates itself for no identifiable reason. The duplicate vanishes when the new categories are deleted, so I suspect they are connected. What is causing this issue, and how can I prevent it?
Best answer by LaurenK
Hey @cw123! If you have not yet already, we'd recommend reaching out directly to our support team, as this definitely doesn't sound like intended functionality. They will best be equipped to troubleshoot this with you and help get it resolved!
+1Hi @cw123
This happens to me too. I'm not sure why and I've never contacted support about it. I find that once you've set up the scoring, exit the scoring section and then return, the duplication disappears. The scoring works as expected in my survey where this was happening.
+13Hey @cw123! If you have not yet already, we'd recommend reaching out directly to our support team, as this definitely doesn't sound like intended functionality. They will best be equipped to troubleshoot this with you and help get it resolved!
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