Sending out reminder the same day I sent out a survey (using Actions) | XM Community
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Sending out reminder the same day I sent out a survey (using Actions)

  • November 16, 2020
  • 1 reply
  • 18 views
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I created a survey project and right now I am using "Actions-> Distribute Survey Task" to send out a survey to the participant everyday at 9am automatically. I am hoping to send a reminder the same day if the participant did not complete the survey by the end of the day. But right now it seems like the earliest time participant can receive a reminder is till the next day. Is there any way I can send a reminder on the same day I automatically send out the survey? Thank you!

Best answer by LaurenK

Hi yscchang! Unfortunately, when this process is set up using an XM Directory task in Actions, there is not a way to send a reminder email the same day as the survey invitation. We'd recommend submitting this as a new Idea in our Product Ideas category, so it may be considered for future implementation! 😊

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • December 16, 2020

    Hi yscchang! Unfortunately, when this process is set up using an XM Directory task in Actions, there is not a way to send a reminder email the same day as the survey invitation. We'd recommend submitting this as a new Idea in our Product Ideas category, so it may be considered for future implementation! 😊

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