Hi Community,
I am trying to analyze this issue, and I am not able to find the solution.
I have been getting unwanted responses on Recorded Response, and they were from my email that I used for testing.
I am not sure how response action were recorded without somebody doing anything.
How do I prevent this in the future?
Also, is there anywhere in the Qualtrics that flag "Spam" email by chance?
Solved
Spam response on Recorded Response
Best answer by MichelleC
JustinD , I found this Help documentation that may help: https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/avoid-being-marked-as-spam/
+10JustinD , I found this Help documentation that may help: https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/avoid-being-marked-as-spam/
MichelleC
I read the article, but I am having little difficulty understanding what needs to be done.
Is there place I could put my email address or domain name to indicate as not 'spam'?
+10Did you do any previews that might have resulted in the responses? I'm wondering if talking with your email administrator might help. 😣 I wonder if they have something set up on your company's firewall that would cause this. I'm spit-balling here - sorry I don't have firm answers. :(
Has it continued to happen?
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