Spam response on Recorded Response | XM Community
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Hi Community,
I am trying to analyze this issue, and I am not able to find the solution.
I have been getting unwanted responses on Recorded Response, and they were from my email that I used for testing.
I am not sure how response action were recorded without somebody doing anything.
How do I prevent this in the future?
spam.pngAlso, is there anywhere in the Qualtrics that flag "Spam" email by chance?


JustinD , I found this Help documentation that may help: https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/avoid-being-marked-as-spam/


MichelleC
I read the article, but I am having little difficulty understanding what needs to be done.
Is there place I could put my email address or domain name to indicate as not 'spam'?


Did you do any previews that might have resulted in the responses? I'm wondering if talking with your email administrator might help. 😣 I wonder if they have something set up on your company's firewall that would cause this. I'm spit-balling here - sorry I don't have firm answers. 😞
Has it continued to happen?


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