Spam response on Recorded Response | XM Community
Skip to main content
Solved

Spam response on Recorded Response

  • July 31, 2020
  • 3 replies
  • 379 views
JustinD

Hi Community,
I am trying to analyze this issue, and I am not able to find the solution.
I have been getting unwanted responses on Recorded Response, and they were from my email that I used for testing.
I am not sure how response action were recorded without somebody doing anything.
How do I prevent this in the future?
spam.pngAlso, is there anywhere in the Qualtrics that flag "Spam" email by chance?


Best answer by MichelleC

JustinD , I found this Help documentation that may help: https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/avoid-being-marked-as-spam/

    3 replies

    MichelleC
    Level 3 ●●●
    Forum|alt.badge.img+10
    • MichelleC
    • Level 3 ●●●
    • Answer
    • August 4, 2020

    JustinD , I found this Help documentation that may help: https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/avoid-being-marked-as-spam/

      JustinD
      • JustinD
      • Author
      • August 4, 2020

      MichelleC
      I read the article, but I am having little difficulty understanding what needs to be done.
      Is there place I could put my email address or domain name to indicate as not 'spam'?

      MichelleC
      Level 3 ●●●
      Forum|alt.badge.img+10
      • MichelleC
      • Level 3 ●●●
      • August 5, 2020

      Did you do any previews that might have resulted in the responses? I'm wondering if talking with your email administrator might help. 😣 I wonder if they have something set up on your company's firewall that would cause this. I'm spit-balling here - sorry I don't have firm answers. :(
      Has it continued to happen?

      Terms & ConditionsAccessibility statement