Trying to prevent "You have already completed this survey" message | XM Community
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Trying to prevent "You have already completed this survey" message

  • February 10, 2020
  • 1 reply
  • 308 views

I have a simple test survey with Prevent Ballot Box Stuffing unchecked and Open Access selected, but when I try to use the same External Data Reference for authentication, any attempts following the first one yield the "You have already completed this survey" message. I need my participants to be able to take the survey more than once.

1 reply

rondev
Level 6 ●●●●●●
Forum|alt.badge.img+22
  • Level 6 ●●●●●●
  • 1450 replies
  • February 10, 2020
In authenticator options, tick the option that says "Allow authenticating respondents to retake authenticated section"