Why are We are missing our subfolders after changing ownership and moving surveys? | XM Community
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Why are We are missing our subfolders after changing ownership and moving surveys?

  • July 20, 2020
  • 2 replies
  • 20 views
UMASS_Amherst

We are missing our sub folders after changing ownership and moving surveys over to the subsidiary CTL-qualtrics account?
All our sub folders (aka organization) disappeared [wide-eyed panic face] Is there any way to get them back?

Best answer by LaurenK

Hi UMASS_Amherst! For the most immediate assistance, we highly recommend reach out out to our Support team, as they are best equipped to handle this issue!

    2 replies

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • July 20, 2020

    Hi UMASS_Amherst! For the most immediate assistance, we highly recommend reach out out to our Support team, as they are best equipped to handle this issue!

      UMASS_Amherst

      Thanks we have a ticket in, we just haven't received any response yet, and our client is desperate.

      YOUR SUPPORT TICKET NUMBER:
      SE_86463151916D42FF

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