Hi! I have a survey that asks respondents if they would like to leave a Google review for their agent. If they say 'yes' they are shown a link they can click that will take them to their's agent's page directly (by using embeded data/display logic). I've programmed the survey to calculate if someone clicks on the link...But...after that I don't know if the respondent actually leaves a review. I can manually check, but was hoping for a way to measure how many people actually leave a review vs. just saying they will and click the link. I've see some information on Q's support site about Online Reputation Management. Is this the only solution? Is it even a solution?
Thanks! ~Leslie
Can I tell if someone left a Google Review?
+35I assume you received an answer another way from your initial question. If you are still using Google Review through a Qualtrics surveys I was hoping to gain some insights into the best way to set up the "Place ID" if there is a ton to list.
I'm not sure what you mean by "Place ID", but I can tell you what I ended up doing. I use an Access database to append a list of unique Google links to my contacts. Then I use display logic to display the link in the survey specific to that contact to click to be redirected and leave a review. I don't use the Reputation Management feature in Qualtrics, I leverage a third-party vendor to identify reviews that were actually left by respondents based on the survey redirect. Hope that helps!
+35Ok, it sounds like you have a system that works for you. Mine will be somewhat different since we already have an integration in place for the consumer to take our survey but then wanted to offer the option to also leave a Google review and tie it to the specific location the consumer used. If you use the Solicit Reviews question Qualtrics offers it requires the Place ID (Google uses Place IDs to identify unique locations in their database). It would be a task to create branch logic for each location ID, so I've got to figure out another method. Thanks for your response though.
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