Capture Device Type in Embedded Data | XM Community

Capture Device Type in Embedded Data

  • 23 January 2023
  • 2 replies
  • 968 views

Badge +6

Current Problem: There is no embedded data variable within action sets to capture the device type (Mobile vs. Desktop). See available options below, no device type.
image.pngWithin the guided flow intercepts, there is one. I would like this feature to also be available in non-guided flow intercepts.
Guided Flow ED.PNGUse Case: Device type is an important variable in the experience. A desktop experience is very different from a mobile one. It is important to have this data captured. Additionally, it is frustrating that there is not consistency in capabilities within the website feedback tool.
Possible Solution: Add an embedded data variable for device type like within guided flow intercepts.


2 replies

Userlevel 7
Badge +18

You can do this in the Survey Flow in the meantime.
Set an embedded variable "Device Type" = "Desktop" at the top.
Then create a branch
image.png

Userlevel 7
Badge +33

InessaG , yes. We use the same for finding device is mobile or device is not mobile.

Leave a Reply