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JoseS
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1 year ago
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Determining Exit Intent on Mobile

  • Sep 23, 2021 8:26 PM UTC
  • 2 replies
  • 308 views

We are trying to setup an Exit Survey for mobile but have not received much advice from Qualtrics on how to do so. Does anyone have any guidance on what they have used that has worked? What signals to anticipate when users are about to leave your site?

Best answer by Abhi_Nair

Hi GraceWepler
This is an interesting one, to be honest, I have only achieved success for mobile devices On Exit Intent setting by applying Javascript, else it will not work on mobile browsers. The setting under display options in Exit Intent Qualtrics relies on a user's cursor, which is not possible in a mobile browser.
I did previously leveraged this article below for having a better understanding of the types of setups on mobile.
https://wisepops.com/mobile-exit-intent
Regards
Abhi


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Abhi_Nair
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  • Abhi_Nair
  • QPN Level 2 ●●
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  • Sep 24, 2021 3:16 AM UTC

Hi GraceWepler
This is an interesting one, to be honest, I have only achieved success for mobile devices On Exit Intent setting by applying Javascript, else it will not work on mobile browsers. The setting under display options in Exit Intent Qualtrics relies on a user's cursor, which is not possible in a mobile browser.
I did previously leveraged this article below for having a better understanding of the types of setups on mobile.
https://wisepops.com/mobile-exit-intent
Regards
Abhi


Thank you for the reply Abhi_Nair, this is really helpful!

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