We have had some issues when using Qualtrics Exit Intent trigger for intercept surveys - it is supposed to detect when a visitor’s cursor moves to the upper regions of the browse but after adding a screener question to the survey, we have found that it only detects Exit intent around ~17% of the time and for some internal employees the survey has even shown when a user is filling out information on a checkout page for example.
We are working with our internal engineers to try and setup Exit intent using some mix of behaviors that indicates a shopper is having issues/frustrations and is at risk of leaving the site. Has anyone had any success doing something similar? If yes, what were the mix of behaviors you used?
