Hello guys.
We use the Qualtrics to collect the NPS answer in our website. As soon as the customer purchase an oder, he can answer the NPS.
Is it possible to collect the order id (e-commerce) in the NPS answer? If yes, does anyone can share with us the solution?
Then, we can link the answer with the order id.
Thank you.
Is it possible to collect the order id (e-commerce) in the NPS answer?
+46rafael_toledo
I am assuming it's a website intercept survey. You can bring the order Id by adding an embedded data and via value from javascript you can bring in the value from datalayer in an embedded data.
Hope it helps!
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