Is there any reason why having a hashtag "#" in a URL would stop an intercept from working? | XM Community
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Is there any reason why having a hashtag "#" in a URL would stop an intercept from working?

  • May 12, 2021
  • 1 reply
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Hi!
We have a website survey that was working fine earlier, but when we changed the intercept URL from "/text/text/text" to "/text/#/text" the survey no longer pops up.
Is there any reason that having a hashtag "#" in the intercept URL would cause this problem?
/Bradley

Best answer by AmaraW

Hi Bradley_J - we'd actually recommend reaching out to our Web/App Feedback Support team about this one, as they are best equipped to help further troubleshoot your intercept / site configuration! In the meantime, we'd recommend taking a look at this support page with top troubleshooting tips!

1 reply

AmaraW
Former XM Community Team Member
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  • Former XM Community Team Member
  • Answer
  • May 21, 2021

Hi Bradley_J - we'd actually recommend reaching out to our Web/App Feedback Support team about this one, as they are best equipped to help further troubleshoot your intercept / site configuration! In the meantime, we'd recommend taking a look at this support page with top troubleshooting tips!