Link with XM Directory - Responses do not show up on Touchpoint Timeline? | XM Community
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Link with XM Directory - Responses do not show up on Touchpoint Timeline?

  • January 12, 2021
  • 1 reply
  • 32 views

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I have successfully linked my web feedback project with a list in my directory. However, I expected to see responses show up in the contact's touchpoint timeline. Should that happen?

Best answer by LaurenK

Hi pzouchaBHHC - it looks like you were able to contact our Support team about this one, and they just needed to enable the feature for you! If anyone has the same issue, be sure to reach out to Support!

1 reply

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • Answer
  • February 5, 2021

Hi pzouchaBHHC - it looks like you were able to contact our Support team about this one, and they just needed to enable the feature for you! If anyone has the same issue, be sure to reach out to Support!